If you’re going to be great at People Management, you need a certain set of skills. You need to be able to communicate clearly and effectively, delegate, coach, persuade, influence and support. In addition, you need to be able to negotiate, diffuse volatile situations, and hold difficult conversations. You also need to be able to provide structure for your team so you can create consistency. You may have some of these skills already. It’s also likely you don’t have all these skills when you first become a manager. Even if you do, you may not have used your skills in the context of managing a team. So you are likely to have skills that need to be developed.
A Lot To Think About With People Management
Until recently maybe you only had to look after yourself. Maybe you’ve been running your business on your own, and until now you didn’t need a team. You might have worked in a team yourself in the past, but you’ve never been the one responsible for managing a team until now. If this is you, pat yourself on the back. This major change in your life is a measure of your success. This change also comes with a number of responsibilities. Now you’re accountable for many aspects of another person’s career. You are responsible for their development, keeping them motivated, reviewing their performance, and coaching them to get them or keep them on track. Growing your employee base or at least replacing people who leave is also your responsibility. That involves recruitment, interviewing, and induction. You now also have to manage conflict and deal with people who are not performing.
People Are Complex
That’s a lot to be responsible for. In addition you’ll need to interact with your team. People are complex, so now your life has also become more complicated. You’ll now need to communicate all tasks to someone else. That means you need to make sure they’ve understood what you want them to do. You need to make sure it gets done in the appropriate time frame, and you need to be ready to deal with the fallout if it isn’t done as and when required. Don’t expect to instantly be able to handle all the issues and emotions that come with people management. There are also many frameworks, processes, policies, many with legal implications, which you need to be aware of. You can learn how to do this on your own through experience, but that experience might be a hard one, especially where there are legal implications.
It’s OK To Need Help
If you’re new to People Management you should not expect to automatically know what to do and to do it right first time without some help. You wouldn’t expect a doctor to practice medicine without training. Many best practices for People Management have been developed that you can take advantage of. Not all practices are relevant for all companies and situations, but knowing what topics you should even been concerned about will prevent you from having to re-invent the wheel. Knowing how you might approach things based on lessons others have learned before you will also save you valuable time.
How do you find out what to do? First, remember you are not alone. Take steps to educate yourself on the People Management basics so you don’t make any legal mistakes. If you have access to someone who works in HR, talk to them. Any time you’re not sure, ask before you act in case there’s a legal aspect that you’re not aware of. If you are a small business owner, you can employ a virtual HR company to help you. Find someone who can coach you. Work with people like me, who can guide you through the experience and set you off on the right track first time. Talk to other business owners. Ask for their experience and advice on how they learned to manage their team. Just remember you’re not expected to know it all on day one, and it’s OK to ask for help.
My Question To You
Are you a business owner who’s new to People Management? How has that transition gone for you? What lessons have you learned? If this is something you would like to discuss or would like some help with, contact me at firstname.lastname@example.org. You can also buy my book Accelerate to Team Success which is available as a paperback or on Kindle.
About the Author:
Dr Nikki Faulkner founded Mulberry Bush Consulting to work with business leaders and their teams to make the 'People' side of their business as effective as possible. Mulberry Bush Consulting's specialty is helping small businesses who are new to having employees and helping businesses who are growing rapidly and increasing their employee-base at a rate that is creating a significant challenge.
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